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TOS-Payments and Cancellation |
Terms of Service
Payment and Cancellation Policy
All payments are due prior to the beginning of the month. Generally
your billing period starts on the 1st of each month. For each
successive period, your contract is renewed automatically unless we are
notified otherwise. Billing period is determined by the billing option
you chose at the time of ordering. Your billing period also applies to
any additional items and services ordered after the initial activation
of you account. Fee for such items and services will be prorated so
that the start date matches that of the first domain. For payment, we
accept checks drawn on US banks.
Nutmeg Web Service sends out invoices approximately 30 days before the
current hosting period expires. Payment is due upon recepit of invoice.
Late Payments
Any account whose payment status is not current as of the start of the
next billing period is deemed late. Generally, customers are given 5
day grace period after which the account is put on suspension.
Reactivation of closed accounts due to delinquency incurs a $9.95
reactivation fee as well as payment of the balance due in full.
To Cancel your account
Any request for cancellation must be received via regular mail or fax
and you will receive a confirmation upon the cancellation of your
account. Cancellations over the telephone and informal email are not
accepted.
You may use any of following methods to deliver a written notice of cancellation:
Fax: Fax your request to 1-860-882-1212; please include your domain
name, password and your reason for cancelling on your cover letter for
fastest processing of your request. Please include your contact
information in case we need to get in touch with you.
Setup fees, when applicable, are non-refundable. You are obligated to
pay for your account even if you do not use it. Because we have
provided you with usernames, passwords, DNS entries, and an IP address,
you have the ability to use your account. The fact that you do not do
so is not relevant - you are still obligated to pay for the account.
Even an unused account uses valuable system resources that could be
used for other customers. If you have a past-due balance on your
account at the time the account is closed (either by your request or
due to non-payment), the remaining balance must be paid within 30 days
of when the account is closed. If we do not receive payment on the
remaining balance in that time, we will begin efforts to collect any
fees owed. We apply a $20.00 collection fee to cover our costs in
attempting to collect your debt. If our internal collection efforts
fail, we reserve the right to turn the account over to a 3rd-party
(either collections agency or attorney) for further action. We also
reserve the right to report your unpaid balance to credit reporting
agencies.
If client disputes justified charges by provider on his credit card,
provider has the right to charge a $50 administration fee in addition
to the regular suspension charge of $25 and immediately discontinue
service.
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