TOS-Payments and Cancellation

Terms of Service

Payment and Cancellation Policy

All payments are due prior to the beginning of the month. Generally your billing period starts on the 1st of each month. For each successive period, your contract is renewed automatically unless we are notified otherwise. Billing period is determined by the billing option you chose at the time of ordering. Your billing period also applies to any additional items and services ordered after the initial activation of you account. Fee for such items and services will be prorated so that the start date matches that of the first domain. For payment, we accept checks drawn on US banks.

Nutmeg Web Service sends out invoices approximately 30 days before the current hosting period expires. Payment is due upon recepit of invoice.

Late Payments

Any account whose payment status is not current as of the start of the next billing period is deemed late. Generally, customers are given 5 day grace period after which the account is put on suspension. Reactivation of closed accounts due to delinquency incurs a $9.95 reactivation fee as well as payment of the balance due in full.

To Cancel your account

Any request for cancellation must be received via regular mail or fax and you will receive a confirmation upon the cancellation of your account. Cancellations over the telephone and informal email are not accepted.

You may use any of following methods to deliver a written notice of cancellation:

Fax: Fax your request to 1-860-882-1212; please include your domain name, password and your reason for cancelling on your cover letter for fastest processing of your request. Please include your contact information in case we need to get in touch with you.

Setup fees, when applicable, are non-refundable. You are obligated to pay for your account even if you do not use it. Because we have provided you with usernames, passwords, DNS entries, and an IP address, you have the ability to use your account. The fact that you do not do so is not relevant - you are still obligated to pay for the account. Even an unused account uses valuable system resources that could be used for other customers. If you have a past-due balance on your account at the time the account is closed (either by your request or due to non-payment), the remaining balance must be paid within 30 days of when the account is closed. If we do not receive payment on the remaining balance in that time, we will begin efforts to collect any fees owed. We apply a $20.00 collection fee to cover our costs in attempting to collect your debt. If our internal collection efforts fail, we reserve the right to turn the account over to a 3rd-party (either collections agency or attorney) for further action. We also reserve the right to report your unpaid balance to credit reporting agencies.

If client disputes justified charges by provider on his credit card, provider has the right to charge a $50 administration fee in addition to the regular suspension charge of $25 and immediately discontinue service.
Monday, December 18, 2017

Our Mission

Our mission is to provide well designed and executed websites at reasonable prices.

To make this happen, we believe in the following: 

  • Not all customers want to be internet-savvy
    when it comes to designing, building and
    maintaing a website.
  • We'll listen first, then offer recommendations.
  • We can talk Geek to our computers,
    but we will talk English to our customers.

We offer support, not just hosting

Many companies will build a great website. Others will give you a good hosting plan. Go somewhere else and get your domain registered. Then, as time goes on, who makes sure that the software used to manage your website stays current? Is the content and data used on your website being backed up regularly? Who restores your site if it gets hacked? All Nutmeg Web Service plans are support plans, not just hosting plans. For a low, monthly fee, we take care of everything from basic hosting to routine site maintenance. Hey! We even offer free training!

Does a nickel matter?

For several years, we priced our support and hosting plans at $9.95, $34.95 and so on. But frankly, we think the practice of knocking off pennies to trick the brain into thinking smaller numbers is just silly. You're smart, we try to be intelligent. So, from now on, our plans will be rounded to whole numbers, like $10, not $9.95. Yes, it gives us a five cent raise. If you think this is a mistake on our part, please drop us a note via our contact form to tell us why.

Entry Level Plan
  • 1-2 page website
  • contact page
  • domain registration
  • site hosting
  • email forwarding

All for just $10/month!

Check Out Our Dynamic Business Plan:

  • professionally designed 5-page website
  • contact page
  • blog
  • domain registration
  • site hosting
  • email forwarding
  • and more!

Starting at just $35/month!